Privacy Policy

Privacy Policy

ETEREO EXPERIENCE, S.L., in application of the regulations in force regarding the protection of personal data, informs that the personal data collected through the forms of the web site: https://etereo.io/, are included in the specific automated files of users of the services of ETEREO EXPERIENCE, S.L.

The purpose of the collection and automated processing of personal data is the maintenance of the commercial relationship and the performance of information, training, counselling and other activities of ETEREO EXPERIENCE, S.L.

This data will only be transferred to those entities that are necessary for the sole purpose of fulfilling the aforementioned purpose.

ETEREO EXPERIENCE, S.L. adopts the necessary measures to guarantee the security, integrity and confidentiality of the data in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016, on the protection of individuals with regard to the processing of personal data and the free movement of such data, and repealing the former LOPD, the new Organic Law 3/2018, of 5 December, on Data Protection and Guarantee of Digital Rights (LOPDGDDD).

The user may at any time exercise the rights of access, opposition, rectification, cancellation, limitation and portability recognised in the aforementioned Regulation (EU). These rights may be exercised by the user by sending an email to: partners@etereo.io or to the following address: Paseo De La Visera, 76, C.P. 28817 - Los Santos De La Humosa (Madrid).

The user declares that all the data provided by him/her are true and correct, and undertakes to keep them updated, notifying ETEREO EXPERIENCE, S.L. of any changes.

Purpose of the processing of personal data:

For what purpose will we process your personal data?

ETEREO EXPERIENCE, S.L. will process your personal data collected through the Web Site: https://etereo.io/, for the following purposes:

• To provide its services in accordance with the particular needs of the clients, in order to fulfil the contracts signed by the same.
• Sending commercial information and newsletters about new services offered on the website and the sector.
• Sending promotional information electronically.
• Providing the information requested by the user through the contact form.

We remind you that you may oppose the sending of commercial communications by any means and at any time by sending an e-mail to the address indicated above.

The fields in these registers must be filled in, and it will be impossible to carry out the purposes expressed if these data are not provided.

How long will the personal data collected be kept?

The personal data provided will be kept for as long as the commercial relationship is maintained or you do not request its deletion and for the period of time for which legal responsibilities may arise from the services provided.

Legitimation:

The processing of your data is carried out on the following legal bases that legitimise the same:

• The request for information and/or the contracting of the services of ETEREO EXPERIENCE, S.L., whose terms and conditions will be made available to you in any case, prior to any eventual contracting.
• Free, specific, informed and unequivocal consent, insofar as we inform you by making this privacy policy available to you, which after reading it, if you agree, you can accept by means of a declaration or a clear affirmative action, such as ticking a box provided for this purpose.

If you do not provide us with your details or if you do so incorrectly or incompletely, we will not be able to deal with your request, making it completely impossible to provide you with the information requested or to carry out the contracting of services.

Recipients:

The data will not be communicated to any third party outside ETEREO EXPERIENCE, S.L., unless legally obliged to do so.

Hosting services have been contracted outside the European Economic Area, in the USA, which is considered a safe destination for international data transfers, according to the agreement reached on data protection between the EU and the USA (Trans-Atlantic Data Privacy Framework). Data collected by users of the services.

In cases where the user includes files with personal data in the shared hosting servers, ETEREO EXPERIENCE, S.L. is not responsible for the user's non-compliance with the RGPD.

Intellectual property rightshttps://etereo.io/

ETEREO EXPERIENCE, S.L. is the owner of all copyrights, intellectual and industrial property rights, know-how and any other rights related to the contents of the web site https://etereo.io/ and the services offered therein, as well as the programmes necessary for its implementation and related information.

The reproduction, publication and/or use of the contents, in whole or in part, of the https://etereo.io/ website, other than for strictly private use, is not permitted without prior written consent.

Intellectual property of the software

The user must respect third party software made available by ETEREO EXPERIENCE, S.L., even if it is free and/or publicly available.

ETEREO EXPERIENCE, S.L. has the necessary exploitation and intellectual property rights of the software.

The user does not acquire any right or licence for the contracted service, on the software necessary for the provision of the service, nor on the technical information for the monitoring of the service, except for the rights and licences necessary for the fulfilment of the contracted services and only for the duration of the contracted services.

For any action beyond the fulfilment of the contract, the user will need written authorisation from ETEREO EXPERIENCE, S.L., and the user is forbidden to access, modify, visualise the configuration, structure and files of the servers owned by ETEREO EXPERIENCE, S.L., assuming the civil and penal responsibility derived from any incident that may occur in the servers and security systems as a direct consequence of a negligent or malicious action on his part.

Intellectual property of the hosted contents

It is forbidden to use the services provided by ETEREO EXPERIENCE, S.L. in breach of the legislation on intellectual property, and in particular of:

1. Any use contrary to Spanish law or infringing the rights of third parties.

2. The publication or transmission of any content which, in the opinion of ETEREO EXPERIENCE, S.L., is violent, obscene, abusive, illegal, racial, xenophobic or defamatory.

3. Cracks, software serial numbers or any other content that infringes the intellectual property rights of third parties.

4. The collection and/or use of personal data of other users without their express consent or in contravention of the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.

5. The use of the domain's mail server and email addresses for sending unsolicited bulk email.

The user bears full responsibility for the content of his website, the transmitted and stored information, hypertext links, third party claims and legal actions with reference to intellectual property, third party rights and the protection of minors.

The user is responsible with regard to the laws and regulations in force and the rules concerning the operation of the online service, e-commerce, copyright, maintenance of public order, as well as universal principles of Internet use.

The user will indemnify ETEREO EXPERIENCE, S.L. for the expenses incurred by ETEREO EXPERIENCE, S.L. in any case of responsibility attributable to the user, including legal defence fees and expenses, even in the case of a non-final court decision.

Protection of the hosted information

ETEREO EXPERIENCE, S.L. makes backup copies of the contents hosted on its servers, but accepts no responsibility for the accidental loss or deletion of data by users. Likewise, it does not guarantee the total replacement of data deleted by users, as the aforementioned data may have been deleted and/or modified during the period of time that has elapsed since the last backup copy.

The services offered, except for the specific backup services, do not include the replacement of the contents kept in the backup copies made by ETEREO EXPERIENCE, S.L., when this loss is attributable to the user; in this case, a fee will be determined according to the complexity and volume of the recovery, always with the prior acceptance of the user.

The replacement of deleted data is only included in the price of the service when the loss of the content is due to causes attributable to ETEREO EXPERIENCE, S.L.

Commercial communications

In application of the LSSI. ETEREO EXPERIENCE, S.L. will not send advertising or promotional communications by e-mail or any other equivalent electronic means of communication which have not been previously requested or expressly authorised by the addressees.

In the case of users with whom there is a previous contractual relationship, ETEREO EXPERIENCE, S.L. is authorised to send commercial communications concerning products or services of ETEREO EXPERIENCE, S.L. which are similar to those initially contracted with the client.

In any case, the user, after proving his identity, may request not to receive any further commercial information through the Customer Service channels.